As a consumer, you have a statutory right of withdrawal. According to Section 13 of the German Civil Code (BGB), a consumer is any natural person who concludes a legal transaction for purposes that can largely not be attributed to their commercial or independent professional activity.
You have the right to withdraw from this contract within fourteen days without the need to state any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, receives the goods, or in the case of separate delivery of a single order for several goods, the last goods, or in the case of several partial shipments or pieces of a goods who have taken possession of the last partial shipment or the last piece.
In order to exercise your right of withdrawal, you must send us
Klassik Kontor Dusseldorf
by means of a clear statement (eg a letter, fax or e-mail sent by mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.
We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods. The cost of goods that cannot normally be returned by post due to their nature (goods that cannot be sent by parcel post) is estimated at a maximum of approximately EUR 99,00.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Refund Request Form Template
(If you wish to withdraw from the contract, please fill out and return this form)
Klassik Kontor Dusseldorf
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*)
Name of the consumer (s)
Address of the consumer (s)
Date, signature of the consumer (s)
(only on message on paper)
_______________________________(*) Delete where not applicable.